Senior IT Support (Ascend Money)

location_on Bangkok


  • Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner
  • Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues
  • Knowledge in MS O365, installation and troubleshooting
  • Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting
  • Ticketing system management experience, managing tickets under SLA.
  • 1st and 2nd tier level support
  • IT Asset Inventory Management
  • IT Purchasing Management experience
  • Keen in learning new technologies.
  • Managing technical documentation / Instruction guide
  • Performs other related duties as assigned


  • Bachelor’s degree in computer science, information technology, or related field
  • Internship period: Minimum to commit 4 months or more
  • Full Time Working Arrangement Internship
  • Ability to identify, research, and resolve technical problems
  • Flexible with change, work well under pressure and in a fast-paced environment
  • Basic knowledge of windows OS and mac OS
  • Self-motivated; work well independently and with a team
  • Strong communication (verbal & written) & customer-service skills
  • Strong work ethic and attention to detail